ZELANTHIREXO Returns Policy

Welcome to ZELANTHIREXO! We strive to ensure that you are satisfied with your purchase. However, if you need to return an item, our Returns Policy is designed to be transparent and straightforward.

Eligibility for Returns

• Items must be returned within 30 days of receipt.
• Products must be in their original condition, unused, and with all packaging and tags intact.
• Non-returnable items include gift cards, downloadable software products, and certain personal care goods.

Initiating a Return

To initiate a return, please contact our Customer Service at support@zelanthirexo.com with your order number and details of the product you wish to return. Our team will guide you through the return process.

Shipping and Handling

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, typically within 3-5 business days.

Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund, please contact us at support@zelanthirexo.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@zelanthirexo.com.

Contact Us

For any queries or further assistance, please reach out to our Customer Service team at support@zelanthirexo.com. We are here to help!

Thank you for choosing ZELANTHIREXO!